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Use keywords such as, a persons name, location, service, etc.

Top Questions to Ask a Provider

Ask whether the Company currently provides the complete array of services available to a person enrolled in the program.

It’s important to know whether the Provider has experience in providing services in ALL settings. For example, some Providers do not provide any Residential Services and only subcontract for services such as Host Home/Family Provider. Although a person served in the waiver programs may not currently need Residential Services, conditions may change in the future and the person may need something different. Choosing a provider who has a proven track record in all service delivery settings is very important.

Ask about the Company’s quality assurance process. Do they have staff whose only job function is to monitor and improve the quality of the services provided?

Quality should not be taken for granted. Surveys conducted by the Department of Aging and Disability Services are only the first step in ensuring a quality program. Good Providers have internal Quality monitoring systems that continually improve the Quality of the programs. The best Providers even have staff whose only job function is to monitor and improve quality.

Ask about the Company’s complaint process and how they handle issues when they arise. Do they have a Compliance Hotline?

Although no Provider wants problems or controversies to occur, good Providers have a process to address concerns rapidly and effectively. The best Providers have feedback mechanisms like Compliance Hotlines where individuals, families, and employees can directly report any issue and may do so anonymously.

Ask how the Company serves people who may have challenging behaviors. Do they have Licensed Psychologists and Board Certified Behavior Analysts on staff for meeting the behavioral needs of the people served by the program?

Serving the behavioral needs of people in the waiver programs is a vital part of a good Provider. Some Companies may only use contracted providers on an ‘as needed’ basis to assist their staff in addressing any behavioral challenges. The best Companies hire sufficient numbers of Licensed or Certified Professionals who have specialized skills for serving the behavioral needs of people with Intellectual and Developmental Disabilities.

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THE SMOKY MOUNTAIN GATHERING OF PERSON-CENTERED PRACTICES
April 30-May 2, 2019
Gatlinburg, TN

Are you open to new learning and eager to enhance person-centered practices among support systems and organizations?

Are you in need of rejuvenation, gaining new ideas and information to motivate efforts to enhance person-centered practices?

If so, the Gathering is the place to be! Join us as we come together to support efforts to enhance person-centered practices among support systems.

More information is located on www.smokeymtngathering.com

APRIL FOOLS DISCOUNT DAY
BUY ONE GET ONE FREE
On April 1, 2019, if you buy one registration, you will get one free!

For more information or questions please email smokeymtnpgc@gmail.com
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2 years ago  ·  

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World Down Syndrome Awareness Day did not go by unnoticed by D&S employees!! They rocked their socks on March 21st to celebrate differences!!! ... See MoreSee Less

2 years ago  ·  

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D&S wants you to join our growing team of Direct Support Professionals today!

If you’re seeking a meaningful job that directly impacts the lives of others, this position is for you!

With flexible schedules to accommodate full-time, part-time, overnight and weekend shifts, we’re sure to have the right fit for you.

Key responsibilities of a DSP include:
Assisting with personal care tasks
Fostering positive relationships between individuals supported and their community
Ensuring individual safety and well-being
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2 years ago  ·  

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One of our newer offices in Brownsville shared some of their fun with us as they represented D&S in an annual parade!!! How cool is that?!? ... See MoreSee Less

2 years ago  ·  

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Locations

  • Texas
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  • Residential Homes
  • Host Home/Family Model/Family Home
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