D&S Community Services

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  • Person Centered Thinking Approach
  • QA Department
  • Psychology Services Department
  • On Staff Nurse Importance
  • Individual Supports Oversight
  • Health and Well-being Focused

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QA Department

We know an individual’s experience with us is only as good as the quality of the care they receive. Because of our commitment to provide quality services and achieve high levels of regulatory compliance, D&S Community Services developed and implemented a formal and comprehensive Quality Assurance (QA) Program administered by an in-house team of QA professional auditors and registered nurses who report directly to our Board of Directors.

In addition to providing service audits, our QA Program proactively and continually works to improve D&S programs and services through ongoing staff training. A high level of oversight enables D&S to identify and address issues when they arise, rather than relying on outside entities to point out issues after they have become serious problems.

Key functions of the QA Program include:
  • Quarterly on-site reviews of each regional office, Residential and Host Home homes and Day Habilitation programs.
  • Annual “mock surveys” using state and federal survey standards
  • Intensive auditing of individual charts
  • Formal orientation and ongoing training
  • Focused technical assistance based on QA findings

Meet our QA Directors

Our QA leadership offers a wide range of experience and expertise to support our goal of providing outstanding quality and service.

April Wappes
April Wappes
Director of Quality Assurance
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April Wappes joined D&S Community Services in September 2005 as a Quality Assurance Specialist for the ICF/ID programs. In October 2006 she was promoted to the Director of …

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THE SMOKY MOUNTAIN GATHERING OF PERSON-CENTERED PRACTICES
April 30-May 2, 2019
Gatlinburg, TN

Are you open to new learning and eager to enhance person-centered practices among support systems and organizations?

Are you in need of rejuvenation, gaining new ideas and information to motivate efforts to enhance person-centered practices?

If so, the Gathering is the place to be! Join us as we come together to support efforts to enhance person-centered practices among support systems.

More information is located on www.smokeymtngathering.com

APRIL FOOLS DISCOUNT DAY
BUY ONE GET ONE FREE
On April 1, 2019, if you buy one registration, you will get one free!

For more information or questions please email [email protected]
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2 years ago  ·  

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World Down Syndrome Awareness Day did not go by unnoticed by D&S employees!! They rocked their socks on March 21st to celebrate differences!!! ... See MoreSee Less

2 years ago  ·  

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D&S wants you to join our growing team of Direct Support Professionals today!

If you’re seeking a meaningful job that directly impacts the lives of others, this position is for you!

With flexible schedules to accommodate full-time, part-time, overnight and weekend shifts, we’re sure to have the right fit for you.

Key responsibilities of a DSP include:
Assisting with personal care tasks
Fostering positive relationships between individuals supported and their community
Ensuring individual safety and well-being
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2 years ago  ·  

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One of our newer offices in Brownsville shared some of their fun with us as they represented D&S in an annual parade!!! How cool is that?!? ... See MoreSee Less

2 years ago  ·  

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  • Texas
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  • Residential Homes
  • Host Home/Family Model/Family Home
  • In-Home Support
  • Day Habilitation
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  • Health Services
  • Specialized Therapies

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